After sales service
Spare parts- FAQ
Shacman Global Service Commitment
At Shacman, we don’t just deliver trucks—we deliver ongoing support to keep your operations running smoothly, no matter where you are. Our commitment to service ensures that you get the most out of your vehicles with minimal downtime and maximum efficiency.
Industry-Leading Warranty
Our global warranty reflects our confidence in the reliability of Shacman trucks. Covering parts and services across all regions, our warranty is designed to protect your investment for years to come.
Comprehensive Parts Supply
We guarantee a 15-year availability of original parts to ensure that your trucks remain operational. Our global supply chain ensures quick delivery to minimize interruptions in your business.
24/7 Technical Support
Our dedicated team of experts is available around the clock to provide you with technical support, troubleshooting, and maintenance guidance. With Shacman’s 24/7 service hotline, you’re never alone in solving potential challenges.
Tailored Pre-Sale Consultations
We understand that every business is different. That’s why we provide tailored consultations before your purchase to ensure that you select the perfect truck for your specific needs—whether for long-distance logistics, construction, or municipal services.
Rigorous Quality Control
Every Shacman truck is built with precision and care. From the factory floor to delivery, we ensure rigorous quality control through state-of-the-art manufacturing processes and 100% testing before shipment. Our vehicles are designed to perform under the toughest conditions, providing you with unmatched durability and reliability.
Global Reach, Local Support
With a presence in over 100 countries, we offer localized service and support to ensure that wherever your business takes you, Shacman is there. From maintenance to spare parts, we ensure quick, reliable service tailored to your market.